Support
Elementrix offers responsive, expert-led support designed to keep your governed data delivery running smoothly. Whether you're facing a configuration challenge or need help resolving unexpected behavior, our team is here to assist
Support
We provide hands-on guidance and technical assistance across every layer of your Elementrix deployment
Installation & Environment Troubleshooting
Ensure clean deployment, verify infrastructure requirements, and resolve setup-related issues quickly.
API Behavior, Authentication & Access Issues
Investigate unexpected API responses, authentication failures, or data access inconsistencies using secure diagnostic methods.
Data Model Validation & Schema Guidance
Get expert reviews of your models, enforce schema standards, and design for long-term maintainability and performance.
Performance Analysis & Error Trace Reviews
Pinpoint latency issues, analyze logs, and fine-tune your caching and data delivery settings to maintain optimal speed and reliability.
Support Contract Benefits:
Maintaining an active support contract not only grants you access to our full range of technical support services,
but also entitles you to receive all future Elementrix product version upgrades at no additional license cost.
* This applies specifically to customers who have purchased a perpetual license. Customers on subscription-based
plans automatically receive both support and version upgrades as part of their package.